Impact of Crucial Conversations® for Mastering Dialogue Training at NASA Case Study Leaders at NASA APPEL (Academy of Program/ Project & Engineering Leadership) assessed 152 people from four separate groups who completed Crucial Conversations for Mastering Dialogue. Graduates were assessed immediately after training and again 45 days later to gauge change in behavior as […]

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  Influencer Helps Texas Retailer Save Millions and Prosper in Economic Recession CASE STUDY As the housing market flourished over the course of thirty years, Gallery Furniture enjoyed years of profitable sales and growth. But with the burst of the housing bubble, the furniture retailer took a hard hit. It was that need to innovate […]

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  Crucial Conversations for Mastering Dialogue Helps Win $200 Billion Contract CASE STUDY It was a scorching July Saturday in Fort Worth, Texas, when the business development and estimating teams from Lockheed Martin Tactical Aircraft Systems (LMTAS) met to find a lower-cost solution for a must-win bid. With their business backlog shrinking rapidly and foreign […]

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  Newmont Mining Improves Workplace Safety by Influencing Employee Behavior WHITE PAPERS Workplace safety has always been a value for global mining leader Newmont Mining Corporation. The company utilizes many proven safety practices such as investigating incidents and taking corrective actions, creating proactive safety standards for management and providing standard safety and technical training. As […]

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  5 Tips For Mastering Crucial Conversations TIPS Article We’ve spent the last thirty years studying the factors that make conversations turn crucial and the vital behaviors for handling them well. First, let me define what crucial conversations are and why they are important and then I’ll share five things you must do in a […]

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Meningkatkan Kinerja Tim Dengan Menjadi Pemimpin Yang Dicintai Article “Terima kasih, Pak. Saya baru sadar, kalau ternyata memimpin itu ada ilmunya.” Demikian kalimat itu meluncur dari seorang penyelia sebuah bank yang telah memegang jabatan beberapa tahun lamanya. Sebut saja namanya Faris. Berbekal pengalaman sebagai kontributor individual dan mungkin tanpa sadar mengadopsi gaya kepemimpinan para atasan yang […]

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Building A Winning Culture: Unleash Productivity White Paper Each person in your organization is unique and has an irreplaceable set of gifts, talents, skills, and passions that cannot be found anywhere else. Too many leaders labor under the pernicious paradigm that people are interchangeable, that one worker equals another, that they can easily  replace one […]

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Building A Winning Culture: A Legacy Of Sales Leadership White Paper Perhaps nowhere does purposeful, inspiring leadership have the ability to bring about more radical transformation today than in the realm of the sales organization. The assumption in the past was that if you wanted greater sales, all you needed was great salespeople. But that’s […]

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Building A Winning Culture: Inspire Trust White Paper In his classic book, The Speed of Trust, our colleague Stephen M. R. Covey explained that the first imperative of a leader is to inspire trust. It’s to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which […]

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BUILDING A WINNING CULTURE: TWO ESSENTIAL LEADER SHIFTS White Paper THE PROBLEM WITH TODAY’S LEADERSHIP PARADIGM The typical way to change people’s behavior is to reward or threaten them. Stephen R.Covey called this “the great jackass theory of human motivation—carrot and stick.” Theproblem with this approach is that it treats people like animals, and it […]

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