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The Standard in Effective Communication

Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high-performance individuals and organizations.

IMPROVE DIALOGUE & ENGAGEMENT

Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.

CREATE BEHAVIOR CHANGE

These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.

BUILD HIGH-PERFORMANCE & CULTURE

Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

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“Giving our new leaders the skills to effectively and comfortably handle crucial conversations has a tremendous impact on their ability to create relationship of trust”

– MITCH ANDERSON, HOME ADVISOR
“Assumption and lack of communication are the number one relationship killers”
 
–CRUCIAL CONVERSATIONS

EFFECTIVE COMMUNICATION STARTS HERE

The course teaches nine powerful skills for working through disagreements to achieve better results.

01. GET UNSTUCK
Identify problems contributing to poor results and struggling relationships.
 
02. MASTER MY STORIES

Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.

03. START WITH HEART

Be clear with yourself and others about what you really want.

04. STATE MY PATH
Share strong opinions without shutting down others’ viewpoints.
 
05. MAKE IT SAFE

Create safety so you can talk with almost anyone about almost anything.

06. LEARN TO LOOK

Spot the warning signs that indicate safety and dialogue are at risk.

07. SEEK MUTUAL PURPOSE
Find common ground even when it seems impossible.
 
08. EXPLORE OTHER’S PATHS

Listen and respond effectively to other people’s concerns and feedback.

09. MOVE TO ACTION

Turn each Crucial Conversation into a course of action that leads to better outcomes.

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OUR RELATED SOLUTIONS

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Influencer Training teaches a powerful and portable model for executing behavior change within small teams and across entire organizations.
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