Leaders at NASA APPEL (Academy of Program/ Project & Engineering Leadership) assessed 152 people from four separate groups who completed Crucial Conversations for Mastering Dialogue. Graduates were assessed immediately after training and again 45 days later to gauge change in behavior as a result of the course.
As the housing market flourished over the course of thirty years, Gallery Furniture enjoyed years of profitable sales and growth. But with the burst of the housing bubble, the furniture retailer took a hard hit.
It was that need to innovate and take a larger share of the dwindling furniture market that caused McIngvale to go looking for a model to change behavior within his 150-person company.
It was a scorching July Saturday in Fort Worth, Texas, when the business development and estimating teams from Lockheed Martin Tactical Aircraft Systems (LMTAS) met to find a lower-cost solution for a must-win bid. With their business backlog shrinking rapidly and foreign fighter-jet competition getting tougher, this multibillion-dollar deal was not just a promise of future profits-it was a matter of life or death.
While competing for the $200 billion Joint Strike Fighter contract, they had to make every F-16 sale they could just to keep the lights on. And yet, after hours of wrangling between some of the brightest and most seasoned managers in the company, the teams split up with no hope of viable solution.
Workplace safety has always been a value for global mining leader Newmont Mining Corporation. The company utilizes many proven safety practices such as investigating incidents and taking corrective actions, creating proactive safety standards for management and providing standard safety and technical training. As a result, the company achieved an enviable Total Recordable Accident Frequency Rate (TRAFR), the industry measurement of safety incidents that occur on the job per number of hours worked.
Still, the company continued to experience fatalities and serious injuries and, in early 2010, Newmont’s board of directors requested that the executive leadership team develop a plan to work toward eliminating fatalities and serious injuries in the workplace.