The Standard in Effective Communication
Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high-performance individuals and organizations.
IMPROVE DIALOGUE & ENGAGEMENT
Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.
CREATE BEHAVIOR CHANGE
These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.
BUILD HIGH-PERFORMANCE & CULTURE
Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.
“Giving our new leaders the skills to effectively and comfortably handle crucial conversations has a tremendous impact on their ability to create relationship of trust”
– MITCH ANDERSON, HOME ADVISOR
EFFECTIVE COMMUNICATION STARTS HERE
The course teaches nine powerful skills for working through disagreements to achieve better results.
01. GET UNSTUCK
02. MASTER MY STORIES
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
03. START WITH HEART
Be clear with yourself and others about what you really want.
04. STATE MY PATH
05. MAKE IT SAFE
Create safety so you can talk with almost anyone about almost anything.
06. LEARN TO LOOK
Spot the warning signs that indicate safety and dialogue are at risk.
07. SEEK MUTUAL PURPOSE
08. EXPLORE OTHER’S PATHS
Listen and respond effectively to other people’s concerns and feedback.
09. MOVE TO ACTION
Turn each Crucial Conversation into a course of action that leads to better outcomes.